Omda SAFE

Control-room operators working with information across multiple screens

Built for the next.

For the people who need
to know what happens next.

SAFE stands for Situational Awareness for Enhanced Security. Command and control for police, fire and rescue, transport and airports.

From the first call to the decisions that follow, Omda SAFE brings information, communications and resources together around your work, supporting the care and judgement your team brings to every situation.

SAFE in your operation

Different responsibilities.
A connected approach.

Every control room has its own rhythm, responsibilities and people who know them well. Omda SAFE provides a configurable platform that can be shaped around that work.

The platform

The next call.

Call handler speaking to a caller through her headset

Every call begins with someone
who needs to be heard.


Staying present for each new caller takes skill, patience and judgement. As someone explains what has happened, the operator is listening carefully and beginning to make sense of the situation.

Omda SAFE brings the caller’s account, location and resource information together in one working environment. With that information close at hand, operators have support for the conversation and the decisions taking shape.

A clearer picture, with the person at the heart of the conversation.

The details that help the picture come together.

These SAFE demonstration screens show how information can come together around the work of the team.

SAFE mapping, incident details and guidance

The information behind the decision

Information around the incident.

The supplied view brings mapping, incident details and guidance into one working screen.

Behind each response are people weighing up what they know. SAFE brings information together to support their judgement.

From first report to informed responseReceive, build context and assess. Resolve the contact or coordinate a response. Response updates feed back to assessment. The operational record is maintained throughout.01ReceiveCapture the firstaccount.02Build contextBring relevantinformation together.03AssessEvaluate the situation.Decide what follows.Resolve the contactRecord the outcome.Coordinatea responseResources and updatesUpdates inform assessmentA record throughoutActions, decisions and updates stay with the work.

Coordinating activity

The next 3am.

When the situation changes,
every shared detail matters.

At three in the morning, a familiar shift can change in a moment. As reports come in, the people coordinating the response draw on their experience and each other to understand what is happening.

Omda SAFE keeps incident updates, resources and command activity connected, giving colleagues a shared picture as they work through the response.

A shared picture for the people working through it together.

From first report to informed response.

As people assess the situation and coordinate the response, SAFE helps the information stay with them through each development.

Your edition

The next change.

Room to grow,
with your people in mind.

Your team knows the work and the small frustrations that can make a shift harder. When responsibilities or procedures change, that experience is a valuable place to begin.

Omda SAFE combines core software, configuration and integrations to shape workflows, data fields, screen layouts and access around their responsibilities.

Make the next step
work for your people.

Your team’s priorities guide the configuration, integrations and testing involved. Trained administrators can manage agreed changes; others need specialist involvement or product development.

Talk to us about your operation
Your SAFE editionCore software, configuration and integrations combine into one edition, with views shaped around the responsibilities of operators, supervisors and technical teams.Core softwareThe SAFE platformConfigurationWorkflows and viewsIntegrationsConnected systemsand data

Built around the people using it

Different roles. Relevant views.

Each role brings its own responsibilities. Views and access can reflect them.

A view shaped around the call.

Relevant incident information and configured workflows come together around the operator, supporting the conversation as it unfolds.

On record

The next review.

Time to look back,
understand and learn.

When a response is over, the people involved bring different experiences to the conversation. Understanding what happened takes care, context and a clear account of the work.

Omda SAFE keeps recorded actions, updates and timestamps with the incident. The shared history gives colleagues a starting point for discussing decisions, answering questions and learning together.

A shared record to support a thoughtful conversation.

A record that stays with the work.

Each recorded contribution helps colleagues understand the information available as the incident unfolded.

A record that builds with the workIllustrative sequence of contributions to an incident history, not a timed scale. Report, assessment, actions and updates support the review.01Report recordedThe starting account02Assessment updatedRelevant context03Action recordedWho did what04Information addedChanges as they happen05Incident reviewedAn account to examineEach contribution adds to the incident history.

Omda behind SAFE

Specialist software.
People at its heart.

Omda develops specialist software for health and emergency professionals, helping the people behind essential services know more and work smarter.

Omda’s own teams develop the software and build lasting relationships with the people who use it. Working closely with customers helps them understand the demands of essential services. SAFE brings command-and-control expertise to that shared commitment to the professionals behind the work.

Omda logo with turquoise geometric brand artwork
Customers
500+
Countries served
27
Employees
250

A conversation about your work

What would make
your work easier?

Tell us about a task that takes too much effort or a change your team is considering.

We can explore the relevant SAFE capabilities together, including the configuration, integrations and further assessment involved.

For whatever the situation brings,
Omda SAFE.

Let’s talk about your team.

Already using SAFE? Continue to contact your existing support team.

SAFE mapping, incident details and guidance

Supplied demonstration asset. Historical data and interface.