Omda SAFE for fire and rescue
Ready for the next call.
The care taken on the call travels with the response.
Command and control for fire and rescue. Call handling. Mobilisation. Review.
As a caller describes what they can see, control staff listen for the details crews will need. Omda SAFE brings call handling, incident information, mobilisation, mapping and communications together so those details stay with the response.
Workflows can be configured around the responsibilities of control staff, officers and crews on the incident ground.
Call handling
Support for a demanding conversation
Careful questioning helps call handlers understand a difficult situation. SAFE supports structured call handling and configurable decision support, with call triage and fire survival guidance available as part of an agreed solution built around service procedures.
Further details can be added to the incident, keeping the caller’s account with the response.
Mobilisation
Mobilisation grounded in your service’s experience
Control staff bring local knowledge to every mobilisation. SAFE supports pre-determined and dynamic mobilisation using resource information, mapping and estimated arrival times alongside the service’s configured response rules.
As availability or circumstances change, updated incident and resource information helps control coordinate the response.
Connected teams
Keeping control and crews connected
A detail from the caller or incident ground can change what crews need to know. SAFE connects incident information, resource activity, mapping and communications as the response develops.
Web and mobile access can bring relevant updates to officers away from control, subject to the access and interfaces in the service’s edition.
Review and learning
The detail that helps a service learn
After an incident, teams need a clear account of what happened to review decisions and learn. SAFE keeps recorded activity, updates and timestamps with the incident, giving colleagues a shared account of the response to examine together.
The service’s review processes guide access and reporting requirements.
Your SAFE edition
Your procedures, reflected in the working environment
Your control team’s knowledge is a practical starting point for configuration. SAFE can reflect service procedures through call-handling and mobilisation workflows, data fields, screen layouts and roles, with integrations to agreed communications and operational systems.
Scope, responsibilities, testing and any specialist involvement are established before changes enter operational use.
Preparing for change
Confidence begins before the first live shift
Control staff and technical colleagues need to see how SAFE would support a live shift. A demonstration can follow your service’s call handling, mobilisation and incident coordination, including the relevant interfaces.
Deployment, recovery, training and support requirements can then be assessed around the work your service needs to sustain.
Omda behind SAFE
Specialist software.
People at its heart.
SAFE sits within Omda Incident, part of Omda’s wider Emergency suite supporting the people who plan resources, handle calls, coordinate crews and review the response.
Omda Readiness helps fire services model station locations, fleet mix and shifts. Omda Incident supports call handling, communications and dispatch decisions.
Omda Response provides mobile tools for crews and incident commanders, including navigation, resource maps and information sharing. Omda Performance supports incident review, reporting and analysis.
- Customers across Omda
- 500+
- Countries served
- 27
- Employees
- 250
Explore SAFE for fire and rescue
What would help your control team?
Tell us about a mobilisation procedure you want to improve or information crews need sooner.
A demonstration can follow the information from caller to crew, exploring the SAFE capabilities, service policies, configuration and interfaces involved.
