Emergency Medical Services Software

Emergency medical services systems play a crucial role in facilitating efficient, effective and safe emergency care, helping to improve patient outcomes, enhance employee well-being and optimise resource use. Omda solutions have repeatedly demonstrated their value in the field and are utilised worldwide by emergency response organisations that recognise the power of advanced digital tools to save lives, assist frontline workers and drive savings.

Omda emergency medical services software

The Omda Emergency product portfolio covers the entire emergency medical response spectrum – from planning and resource allocation to dispatch and in-vehicle navigation. This complete suite of software solutions ensures emergency response organisations maximise the value of their key assets while streamlining workflows, enhancing patient safety and facilitating the seamless sharing of data and information.

Omda Readiness

Omda Readiness is a ground-breaking simulation solution that enables emergency medical response organisations to model operational decisions before implementing them in a live environment. By supporting data-driven decision-making, the solution helps organisations justify their strategies, make convincing, evidence-based arguments for improved funding arrangements, and test changes to employee shift policies, enabling ways of working that benefit staff well-being.

Omda Incident

Omda Incident provides comprehensive incident management. It provides an always-reliable communication infrastructure and a holistic overview of the operational environment. It enables emergency medical service providers to handle emergency calls effectively and coordinate all aspects of the response.

Omda Response

Omda Response is a powerful mobile solution for rescue vehicles, ambulances and other emergency assets. It includes a navigation component, an Electronic Medical Record component with workflow and documentation support, and a response management component that empowers incident commanders to handle critical and complex incidents.

Challenges in the emergency medical response sector

The emergency medical response sector faces numerous financial and operation challenges that threaten the quality of service delivery, stretch workers to breaking point and potentially compromise patient safety. At Omda, we develop emergency medical services software solutions to help organisations overcome these specific challenges.

Here, we want to focus on three critical challenges and examine how Omda solutions assist service providers in these instances.

1. Financial restrictions

Many emergency services providers are under intense financial pressure, with budgets squeezed and organisations asked to do more with less. This has a significant impact on service delivery. Omda solutions tackle this problem in two main ways.

First, all Omda emergency software solutions, and Omda Readiness in particular, optimise resource use and enable organisations to extract maximum value from their assets. For instance, even small changes in base distribution or standby locations can drastically improve response times.

Second, Omda Readiness provides a scientific, evidence-based justification for funding requests. The modelling solution enables organisations to directly link funding packages to well-defined performance targets. Commissioners can then select their minimum performance expectations and, more importantly, understand exactly how much funding is required to meet those expectations.

This approach has been put to good use by Hato Hone St John in New Zealand. You can read more about this in our Hato Hone St John case study.

2. Stretched workforce

In many markets, emergency medical responders working on the front lines are stretched to breaking point. High staff turnover, understaffing and stressful working conditions all contribute to work environments where employee well-being suffers. In many cases, difficulties are not the result of decisions made by the emergency service providers but bottlenecks in other healthcare areas. For instance, in the UK, long ambulance wait times outside hospitals are often caused by a lack of hospital and social care capacity.

Omda solutions help overcome these issues by streamlining emergency response workflows and providing employees with more support when responding to enquiries. This simplifies incident response, ensures safeguards are in place to reduce the likelihood of human error and delivers a less frustrating user experience. At the same time, Omda Readiness enables service providers to test experimental working and shift policies that may benefit employees in a safe, virtual environment.

You can read more about how the Welsh Ambulance Services NHS Trust (WAST) used Omda Readiness to successfully balance patient safety and the need to reduce shift overruns in our WAST case study.

3. Data storage, management and sharing

In many emergency services, data sharing is also a concern. Effective data sharing is critical for an accurate overview of any incident. However, it also contributes to more effective and efficient handover to other medical teams. It is just as crucial for post-incident analysis, where it enables service providers to better understand how an incident unfolded, assess decision-making and extract valuable learnings that inform future responses.

In this respect, Omda emergency medical services systems excel. They facilitate the free flow of information between systems, ensuring medical and operational professionals can access the information they need. Omda Readiness-Playback – a module that allows organisations to replay and analyse historic incidents – also ensures emergency service providers have access to a detailed and accurate audit trail. While this is a powerful learning tool, it also simplifies interactions with organisations to which emergency responders report and justify their performance. As such, it is especially valuable in emergency response environments where litigation is a significant concern.

Discover Omda Emergency solutions

To learn more about our industry-leading emergency medical services software, head to the Omda Emergency solutions page or contact our expert team with your enquiry.